How to Place Your Order Online
Q: How do I place an order online?
A: To place an order, simply Login/Register to set up your account. By creating an account, you gain access to detailed information about our innovative meal delivery systems and services. You can easily place supply orders, view, and track them. Please note, Online Ordering is currently available only for institutional clients and not for International or individual consumers. For a seamless online shopping experience, contact your Aladdin Territory Manager to get started.
Understanding Product Codes
Q: Why are there two product codes (E.g., ADB46W and 13998)?
A: The alphanumeric Sales Code (ADB46W) remains constant, serving as a unique identifier for the product. The Item/Part Number (like 13998) may vary due to product manufacturing updates and improvements, ensuring you always receive the most advanced version of our products.
Supply Order Shipping Information
Q: When will my supply order ship out?
A: Supply orders are processed with efficiency and typically ship out the following business day. For more details on shipping and handling, visit our shipping policies page.
Custom Equipment Shipping Schedule
Q: When will my equipment ship?
A: Our equipment is crafted to meet specific needs and is made to order. Your dedicated sales rep will provide you with the lead times once your order is processed. For immediate inquiries, contact your Territory Manager.
Product Shipping Origins
Q: Where is the product shipped from?
A: Most products ship from our manufacturing facility located in Hendersonville, Tennessee. This ensures quality control and swift distribution. We are proud to be made in the USA.
Getting a Quote for Equipment
Q: How do I find out the cost of equipment I want to order?
A: For a detailed cost quote, including freight, please reach out to your Aladdin Sales Representative. They are equipped to provide you with all the necessary information. Contact your Territory Manager for personalized assistance.
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